Send and return

Orders

If you order on working days before 22:00, you can expect your order within 3 working days counted from the day after you placed the order. For example, if you order on Monday, your order will be delivered on Thursday, regardless of whether you live in Belgium or the Netherlands. 

The above does not apply to beer subscriptions!

Pay attention! Shipments within Europe are delivered within 5 to 10 working days! And shipments outside of Europe (including the UK) are delivered within 6 weeks. 

 
 

During statutory holidays, no orders are transported by our carriers. Depending on the region in which you live (Belgium or the Netherlands), the shipping period (3 working days) is extended by one working day for each legal holiday that falls in the period of your shipping period. This means that if you order on Monday and Tuesday is a legal holiday, your order will be delivered on Friday at the latest. 

 
 
 
 

In the event of damage to your order during transport, this will be reimbursed free of charge by Belgian Craft Beers. Your order will be returned and we will send you a new order immediately!

 
 

The following fixed shipping rates apply to all shipments:

  • The Netherlands € 6,59
  • Belgium € 6,59
  • United Kingdom € 20,00
  • Spain € 17,55
  • Denmark € 16,04
  • Germany € 9,38
  • Austria € 15,13
  • France € 15,13
  • Sweden € 21,78
  • The Netherlands
  • Belgium
  • United Kingdom
  • Spanje
  • Germany
  • Denmark
  • Luxembourg
  • Austria
  • France
  • Sweden

You can return your order at any time within 30 working days after physical receipt of your order to Belgian Craft Beers, provided that the following conditions are met:

  • The products in your order are unopened or consumed;
  • The products you wish to return are in good (undamaged) condition;
  • You have bought the products you wish to return in our webshop;
  • You wish to return the products in the Netherlands, Belgium, Spain, Germany, Austria, France or Sweden.

If all the above conditions are met, you can return the products free of charge. To do this, please contact your order number by email to Sales@belgiancraftbeers.com

 
 

Since January 1, 2021, shipments to the United Kingdom will be treated as world shipments. This has the following consequences for your orders at Belgian Craft Beers:

  • At checkout, there will be no tax charged!
  • Shipping costs have increased significantly from € 10,00 to € 20,00;
  • When the goods arrive in the United Kingdom, the goods must be cleared by you. As a result, you will be contacted by Customs upon arrival of your order in the UK. They will ask you to pay for the following:
  1. Customs fees (Custom duty);
  2. excise duty; and
  3. VAT (VAT).

Pay attention! You are obliged to pay these costs, otherwise you have the chance that your order will not be cleared and your order will be destroyed. You will automatically be informed by customs if you have to pay this. 

Finally, keep in mind that you can order a maximum of 41 bottles (33cl) per order. 

 

(indicative) Calculation example of customs costs:

Your shopping cart at checkout is € 100,00. The customs costs for customs clearance are therefore as follows:

  • Customs costs: Vary between € 0,00 - € 8,00;
  • Excise duty: Varies between € 10,00 and € 20,00; and
  • VAT: 20% * shipping value.
 
 
 
 

Monthly beer packages

The monthly beer packages are only sent after the 24th. Belgian Craft Beers does this because the beer subscriptions are a monthly surprise and so Belgian Craft Beers ensures that everyone receives their monthly beer package at the same time.
You will receive your beer package in the last week of every month.

When you purchase a beer subscription from us for the first time, the delivery of your first beer package depends on the day on which you first ordered your beer subscription from us. 

You order your beer package for the 24th, you will receive your first beer package that same month. Order you after the 24th, you will receive the first beer package in the last week of the following month.

You are free to deviate from the monthly beer package. For example, if you like one special category of beer (blonde, brown, IPA or white?), You can indicate this when checking out your order. 

If you inform us about your favorite beer category, we will tailor your monthly beer package accordingly!